Privacy Policy
How we collect, use, and store your information in simple terms.
We collect only what we need to process orders and run the site, including:
Contact details such as your name, email address, and phone number
Order information such as sizes, wrap choices, delivery address, and notes
Uploaded images and files that you send for printing or quotation
Basic technical data when you visit our site, such as IP address, browser type, and pages viewed (via standard web logs and analytics tools)
We do not intentionally collect sensitive information such as NRIC numbers, financial details, or health information.
We use your information to:
Review your files and confirm if they are suitable for printing
Prepare quotations, invoices, and delivery documentation
Produce, pack, and deliver your canvas prints
Communicate with you about your order, including QC feedback and payment details
Maintain internal records and improve our services
Handle support questions or complaints
We do not sell your information.
When you upload images or send them by email:
We use them only to review, print, and support your order or quotation
We do not license, sell, or share your images with other clients
We may temporarily store working copies (for example, resized or adjusted versions) to complete or repeat your order
If you want us to delete your files after an order is complete, you can request this by emailing canvascraftsg@gmail.com. We may still keep basic order records where required for accounting or legal reasons.
We only share data with third parties that help us run the business, such as:
Website hosting and storage providers
Email and communication tools
Payment and accounting providers
Delivery or logistics providers
These service providers are only given the information they need to perform their services. We do not sell customer lists or images to third parties.
We keep data for as long as it is reasonably needed for the purposes described:
Order and billing records may be kept for the period required by accounting or tax rules
Uploaded files may be kept for a limited period (for example, up to 90 days) to support reprints, quality issues, or follow-up orders, after which they may be deleted or archived
You can ask us what we hold about you and request deletion of files that are no longer needed, subject to legal or accounting requirements.
We take reasonable steps to protect the information we hold, including:
Using reputable hosting and email providers
Limiting access to systems to people who need it
Using passwords and other technical safeguards
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of data sent over the internet.
You can:
Ask what personal data we hold about you
Request corrections if your details are inaccurate
Request deletion of files that are no longer needed for your order or our records
To make a request, email canvascraftsg@gmail.com with your name, contact details, and how you interacted with us (for example: order number or date). We may need to verify your identity before making changes.
Our website may use cookies and similar technologies to:
Remember basic preferences
Understand how visitors browse the site (for example, which pages are viewed)
We may use standard analytics tools (for example, those provided by common analytics providers) to view anonymised or aggregated usage statistics. You can usually control or block cookies using your browser settings. Blocking cookies may affect how some parts of the site work.
We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will show the latest version.
If you have questions about this policy or how your data is handled, contact:
Email: canvascraftsg@gmail.com
Please contact us before placing an order if you have any concerns about privacy or data handling.
These terms are governed by the laws of Singapore.
If you have any questions about these terms before placing an order, please contact:
We prefer to clarify expectations upfront so that every print is a smooth experience.